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Information technology remains to be a continuous developing industry. In order to offer our clients the best possible service, we are always trying to stay one step ahead of the technology game. Being partners with Probil Company, emotion’s experienced
team is there to offer and provide you with the following programs:
CRM, Workflow Management, Corporate Application Development and Integration From service and sales force management to marketing and campaign management, we provide CRM (Customer Relationship Management) and PRM (Partner Relationship Management) services which meet the needs of any company. Providing versatile solutions that have the functionality we meet all customer management needs. When companies make investments in CRM software, they expect to get “concrete” benefit. This software is designed on customer requirements and as a result, the process fairly shortens. The company easily adapts to the software and benefits from the investment in a very short period of time. In addition, our solution uses the state-of the-art technologies in the world so integrates quickly and easily with the systems it will run with. Being a web-based solution provides remarkable speed and efficiency especially at business partner’s management and sales force automation. We believe in the quality of human resources and employee satisfaction. We know that employee satisfaction increases overall customer satisfaction. Workflow Management provides the work processes of the companies to be generated, observed and finalized on the electronic platform. In line with the recent rapid changes in the business world, not only inter-company actors but business partners and the customers can take part in the workflow easily. Supporting processes and workflow methods with technology provides increased business performance by making information sharing. Netflow Workflow Management Platform, is a workflow management solution that provides sending the right information and work to the right person at the right time after modelling the process. Together with Netflow, the solutions can be provided in the fields of giving consulting services by means of analysing work processes of the corporations, operating finalized workflow projects, self modelling of the workflow of the companies by themselves after a specific training period. The benefits of Workflow Management applications can be summarized as follows: ERP, integrating the information that is utilized by various functions and departments of the company provides a single control system, that ensures each department share the same database, information and business rules instead of leaving the unaccountable knowledge to persons. Thus, information entered into the system can be viewed and utilized by other departments. emotion provides installation, implementation consultancy, training, development of auxiliary software and reports, system management and live usage support for SAP and Microsoft Axapta solutions in the field of Enterprise Resource Management. In Enterprise Resource Management projects, the project methodology and the project team has a very important role. E-motion offers capable and effective project management services as well as quality consultancy services. Our technical consultants have considerable experience in the integration of ERP systems with other systems and system management, and have the track record of many successful projects. ERP systems can benefit organizations in various ways. ERP applications enable the integration of all the departments of an organization, therefore operations are controlled more easily and operational costs can be reduced. Additionally, information can be accessed more easily and less time is wasted. Apart from ERP, E-motion provides successful solutions for development and integration of software which are utilized in the daily operations of the corporation. |
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(Business Process Management Software) and its applications PRODUCT INFORMATION (benefits/ features/ modules/ benefits) The global marketplace is a dynamic environment. The following
Netflow benefits help companies adapt and optimize BPM methodologies. Netflow can effectively measure employee productivity by automating
the business processes letting companies focus on core business
and use resources efficiently. Netflow is built using the latest proven Microsoft technology,
supporting applications and development tools. The underlying application
structure is implemented with consideration for future upgrades.
Netflow allows creating workflows fast and easy without the need
for low level programming through the visual design tool. Netflow allows modelling of the business process into smaller building blocks. In return the amount of time it will take to implement each building block becomes more predictable and also verification of the completion status is more quantifiable. FEATURES Web Based User Interface Netflow web based user interface allows the interactation with
the application over the Internet. The Internet access eliminates
time and location boundaries. Netflow is developed with a service oriented framework integrating
the products with the same type of architecture and includes them
into the workflows. Netflow provides support for localization. The following languages
are presently supported English, German, Russian, Turkish, and Ukrainian.
Additional languages can be easily added. The visual design tool allows flexible and interactive workflows
to be generated in a short time. Workflows can be prioritized within the frame of static or dynamic
business logic. Status of workflows can be monitored using a graphical environment.
The user interface allows examining the contents of forms and detailed
usage logs in every step of the workflow. Test environment is a standard part of Netflow’s installation
process and gives users the ability to change and test the workflows
before deployment in to the production environment. Users can attach any number of documents with the workflow forms.
Netflow scalable architecture is Web based and can be deployed
on more than one application server to handle intensive usage. Netflow is capable of integrating with a wide range of third party
products and can communicate with any OLEDB or ODBC compatible databases
as well as other systems through web services. The reporting module allows analysis of Key Performance Indicators
(KPI). Status reports are generated easily within the graphical
design tool. If needed, Netflow can integrate with other reporting
tools used in the organization. The Alert System is activated to send alarms via email, SMS, or take required actions as programmed when there is a break down in the workflow process. MODULES Netflow BPM Module The module provides the following functions: Netflow Studio, the visual design tool, helps users to design workflows
by creating forms and applying business rules without a need for
software development knowledge. Netflow Admin allows users to manage operational tasks i.e. creating organizational structures, managing parametric lists and versions of the workflow. NETFLOW APPLICATIONS BUSINESS AND INDUSTRY SPECIFIC SOLUTIONS BUSINESS SOLUTIONS (Call Centre Management/ Loan Processing Automation/ Call Centre Management) Call Centres are an integral component for large companies. Call Centre management is critical to providing excellent customer service. Call Centres perform numerous operational duties such as ordering, providing product support, telemarketing, and serving as Customer Service Departments. Customer Service Management is a vital process for companies. A successful management process begins with recording customer complaints, forwarding to the related departments, and providing a resolution to the customer. Having a successful Customer Service Department insures companies achieve a high customer satisfaction rating. Loan Processing Automation Success in today’s highly competitive world of finance is now measured with the quality of services and speed at which loan approvals are processed. With new banking regulations and Basel II requirements adding to overhead, automating branch operations is a must for turning these challenges to a competitive advantage. Automation of the following processes allows for operational performance
monitoring using real time Operational Key Performance Indicators
(KPI) that is key to creating a competitive advantage and managing
risks. Automotive Manufacturing and Part Suppliers, one of the largest
Industries, grows parallel to today’s economy. Companies using
current technology effectively have a great advantage over the rest
of the Industry. Companies can improve sales by effectively managing
their Wholesalers, Supply Chain, and Field Sales Teams. E-motion
combines specialized solutions from Sales Channel Management to
Human Resources for improving operational performance. Solutions: In today’s highly competitive world of finance increasing
productivity has become a competitive advantage. Finance is one
of the leading Industries using today’s technology to improve
operational productivity. E-motion provides specific solutions for
the Financial Industry to increase competitive advantage, cost control,
and customer loyalty. Solutions: Business process automation is vital to gain a competitive advantage in today’s global Marketplace. Manufacturing remains a huge part of the modern world economy and managing the daily processes such as ordering, billing, sales channels, and customer service are complex and time consuming. E-motion provides solutions for companies to increase productivity and service quality, manage sales teams and suppliers, and improve customer service. Solutions: |
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(customer relationship management software) and its applications PRODUCT INFORMATION (benefits, features and modules benefits) Emptor has a strong framework and wide range of capabilities to help companies increase productivity and stay competitive in the global markets. Customer Management Easy access to centralized customer information for users in the
organization Integration of Sales Channels Access to customer database to improve sales and support. Marketing Activity Planning Increase team productivity by allowing marketing activity planning
and to measure results Increased Customer Satisfaction Reduces proposal, order and procurement cycles FEATURES It’s features are as follows: Overview Web based user interface Security and Authorization Reporting Capability to create and save personalized lists Personalization Personalized homepage Office Integration Emptor Add-in to access CRM entities from Microsoft Outlook Enterprise Application Integration Data exchange through XML Web Services MODULES Emptor Overview Module Functions: Modules Sales Module enables a Sales Division to capitalize on opportunities, and shorten the sales cycle by automating the activities in the process. Module Functions: Opportunity Management After Sales Service Management After Sales Service Management Module is essential to assess demands and concerns of customers and take appropriate action necessary in order to increase service quality and customer satisfaction. Module Functions: Service Tickets Management Marketing Management Marketing Management module effectively utilizes marketing tools as well as organizing, managing, and measuring success of sales campaigns. Features: Campaigns Management Sales channel management module connects company partners, distributors, and branch offices to the business processes. Module Functions: Partner Management EMPTOR APPLICATIONS BUSINESS SOLUTIONS (Branch Automation/ Retail Sales Automation/ Technical Services Automation/ Field Sales Automation/Branch Automation / Retail Sales Automation) Sales and support channels have become increasingly important in today’s competitive world. Some of these contact points are: branches, customer service centres, call centres, sales channels, support web sites, and technical service centres. Each of these contact points should be treated as a whole and use a common application to share information of the overall process. The independent branches are individually owned entities with unique challenges. Brand integration to the overall process is becoming more and more important. The branches take on multiple tasks becoming more an extension of the parent company. For example, a sales branch could also provide other services such as payments. Challenges with branch management are as follows: Global economy makes it harder to compete solely on price or product
quality. After sales customer satisfaction becomes critical to insure
repeat business. Quality and management of customer services and
integration of remote service locations to central systems is critical
in order to improve market share and to create a competitive advantage.
Following are the challenges with the Technical Services Automation: A key factor for success in today’s Companies is assuring
the efficiency of field sales teams. These teams can be within the
company or resellers. Managing the sales process correctly allows
tracking of new and repeat customers, sales turnover, cost effectiveness,
sales target status and forecasting. Automotive Manufacturing and Part Suppliers, one of the largest
Industries, grows parallel to today’s economy. Companies using
current technology effectively have a great advantage over the rest
of the Industry. In today’s highly competitive world of finance increasing
productivity has become a competitive advantage. Finance is one
of the leading Industries using today’s technology to improve
operational productivity. E-motion provides specific solutions for
the Financial Industry to increase competitive advantage, cost control,
and customer loyalty. Solutions: Business process automation is vital to gain a competitive advantage in today’s global Marketplace. Manufacturing remains a huge part of the modern world economy and managing the daily processes such as ordering, billing, sales channels, and customer service are complex and time consuming. E-motion provides solutions for companies to increase productivity and service quality, manage sales teams and suppliers, and improve customer service. Solutions: |
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In rapid-changing business world, you can follow up human resources, contents and technological developmentsby entertaining and interactive e-learning service. Today, most of the companies, that cast speed-cost accounts, support existing training activities with e-learning. The number of these companies increases day by day. e-learning provides both overcoming the difficulties like conventional class and seminar arrangements, educator, logistic, time and labour loss and making companies stay new, dynamic and young by uninterrupted trainings. E-motion supplies contents and technology to the companies at a single point, develops both individual and corporate user-oriented training programmes about various fields like information technologies, personnel and professional development, finance, quality systems, foreign languages. E-motion redesigns packaged trainings and training interfaces according to company requirements and preferences and provides them to be entertaining, participatory and continuously updatable. Content design keeps the user interested in. Moreover, all sorts of required training programmes can be designed according to company preferences. Users have the opportunity to use the calculator, keep notes,benefit from the schedule of contents, dictionary and help functions in all of the trainings, whole trainings can be vocalized and easiness of study increases. In case of specified groups (company, university etc...) of users, users can message, solve problems together, discuss and study inside the group during the training. Users can exit from training whenever they want and resume the training at other times. E-learning is named as the training platform of the future. |
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CRM, Workflow
Management, Corporate Application Development and Integration
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